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FREQUENTLY ASKED QUESTIONS Q.) What is Live Scan fingerprinting? A.) Live Scan fingerprinting is a technology that allows us to capture your fingerprints electronically. After your fingerprints have been digitally captured, they are then transmitted to the Department of Justice and/or FBI or other authorized receiving agencies to check the fingerprints against known criminal history records. The true identity of individuals can only be established through the submission of their fingerprints. Q.) Why Live Scan and Not Ink? A.) Most of the U.S. states are now requiring you to have your fingerprints taken using Live Scan. This new Live Scan technology allows us to replace the old manual ink method. With the electronic transfer of fingerprints it only takes seconds to transmit, instead of the days sending it with conventional US mail. The Department of Justice should receive your fingerprint submissions anywhere from a few hours up to 72 hours. Q.) What you will need for Live Scan services? 1) You will need to bring your "Request For Live Scan Service" application, also known as a BCII 8016 form. You will need to complete numbers 1-6 on the top half of this application which must be correctly filled out and completed. We CANNOT assist you on
filling out the form. The applicant must also provide picture
identification to us, such as: United States issued driver’s
license/identification or passport. Forms are given to the applicant
by the agency sending the applicant in for the Live Scan. ACE
Fingerprinting, LLC cannot provide you with the forms. Q.) What costs are involved with Live Scan? A.) In most cases the Department of Justice is always required and the state charge is $32. In some cases applicants are also required to have an FBI background check which the state charges $24. These fees can vary based on non-profit status and other considerations. There are two fees involved in the Live Scan process:
ACE Fingerprinting, LLC charges a $25.00 rolling (fingerprinting) fee for all applications. The fees charged for the background investigation depend on the type of Live Scan application and what level of service is required by the agency that has requested your Live Scan. (The background fee is the fee that the DOJ charges for researching your fingerprints to determine if you have a criminal record or not.) Background fees range from $25.00 to $110.00. This fee is in addition to the $25.00 rolling (fingerprinting) fee. If your Live Scan form has a billing number in the “Agency Billing Number” line (this is a six digit number that starts with a “1”), that means that the agency requesting your Live Scan will be billed for the background fees and all you will need to pay is the $25.00 rolling (fingerprinting) fee. If your form does not have a billing number on it, you will be responsible for paying both the rolling (fingerprinting) fee and the background fees. Q.) What is a "Rolling Fee"? A.) A rolling fee is the amount in which an agency charges to digitally capture your fingerprints and transmit them to the Department of Justice and/or FBI or other requesting agencies. This fee varies from agency to agency.
A.) Yes. By
law, and in accordance with your right to privacy, organizations
and/or companies may not share applicant background information.
The DOJ does not share your information with other agencies. An
applicant’s Live Scan form acts as a release for a criminal history
response to be sent to the specified requesting agency. This means
that you must submit a new application each time a criminal history
is requested of you, therefore you must go through the Live Scan
process again. Previous Live Scan information CANNOT be utilized. Q.) How long does it take to get my Live Scan results? A.) In most cases, the results from DOJ come back within 72 hours. Due to various reasons, results can be delayed. For any significant delay, the DOJ will contact the requesting agency. The results are either emailed or sent to the requesting agency listed on the Request for Live Scan Service form. Once the Live Scan process has been completed at our facility, please direct all inquiries to the agency handling your employment or licensing. If the requesting agency has not received the results you may contact the Applicant Processing Program at 916-227-3823. This department is the only one who can check to see if your record was dropped or not completely processed. ACE Fingerprinting, LLC cannot resubmit a record without written permission from the DOJ. This process may take up to 30 days. Q.) How can I check the status of my Live Scan submission? A.) If a requesting agency does not have results yet and digital Live Scan fingerprints were submitted, you can use the automated telephone system to check on your submission. The phone number is (916) 227-4557. You will need the following information: (1) your date of birth; and (2) the 10-digit Automated Transaction Identifier (ATI) number that appears at the bottom of the Department of Justice form requesting Live Scan fingerprint background checks. The ATI number always appears in the following sequence: 1 LETTER; 3 NUMBERS; 3 LETTERS and 3 NUMBERS. Q.) Where can I get a Request for Live Scan Form? A.) The requesting agency (the entity that is requesting the background check) will provide you with the live scan forms necessary to complete the live scan. These forms contain information that is unique to each agency and this information must be provided before arriving to have your prints taken. Q.) If my fingerprints are not accepted, what happens? A.) Fingerprints are rejected on occasion for several reasons. The most common reasons are the applicant's fingerprints have characteristics that are difficult to capture in the live scan process. This would include items such as cuts, scars and calluses. If an applicant has fingerprints rejected on this basis, and they were originally scanned by ACE Fingerprinting, LLC, we will rescan your fingerprints at no additional charge. Q.) Why are digital fingerprints on an ACE Fingerprinting, LLC ID more useful than prints on paper or a plastic card? A.) ACE Fingerprinting, LLC Live Scan system can digitally capture all ten fingerprints, making them instantly accessible. The digital files on the CD contain feature-rich digital fingerprints that law enforcement need when searching for and identifying a missing youth. Many ID products continue to use traditional ink fingerprints or digitally scan a single fingerprint and then print to an ID card. However, these prints cannot be electronically transmitted to where the child may have been seen. It could take days instead of minutes to get the print to the scene. Q.) Where is the data stored? A.) No other place than the Child, Adult or Elder ID CD which the family maintains. That remains one of the distinguishing characteristics of ACE Fingerprinting, LLC when compared to other identification systems. Paper documentation is shredded and electronic data is destroyed upon enrollment completion. The private data contained on the Child, Adult or Elder ID CD is accessible by law enforcement only when the family presents them with the CD. All of the information is captured and stored in one place - the CD. Q.) How fast does law enforcement get access to the useful information on the ACE Fingerprinting, LLC Child, Adult and Elder ID CD? A.) Immediately. When the family provides law enforcement with the Child, Adult or Elder ID CD, the information contained can then be immediately utilized for the missing person search efforts. Q.) What makes ACE Fingerprinting, LLC Child, Adult and Elder ID product so comprehensive? A.) The ACE Fingerprinting, LLC Child, Adult and Elder ID program provides a media-ready tool that can be used immediately to alert the public of the missing person's identifiable characteristics, including:
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